Hero Image

The Harcourts Promise

The Harcourts Promise

The Harcourts Promise

The Exclusive Harcourts Service Plan - Our Promise

We know what our clients want most from Harcourts and their chosen sales consultant. You want the promise of enjoying an exceptional level of personal and professional service. And because clear communication is the key to identifying your individual needs and expectations, you don't just have our word on it; you know have our guarantee in writing. The Harcourts Promise is your absolute assurance of just how seriously we take our responsibilities on your behalf. It's our way of being held accountable, and your way of assessing our performance at every single step of the way towards a successful sale. Consider it our total commitment to work together to make the whole experience easier, less stressful, and far more rewarding. That's a promise!


As a part of our promise, Harcourts undertakes to deliver an exceptional level of service in the following five ways...


Written Marketing Plan:

             Following initial consultation and property inspection, we will present a comprehensive marketing strategy specifically tailored for you, your property and the current market conditions. A fully-detailed marketing action plan calendar will be prepared which clearly identifies where and when all scheduled promotional activities and regular client contact will take place. Because we believe that our relationship is a partnership, your input is invaluable at this key stage.


Post Inspection Feedback: 

             Following each visit by an individual potential buyer and, of course, immediately after all inspections, we will keep you completely up to date on how your property was perceived, pertinent comments, price-relevant issues and prospective 'hot prospects'. Just like us, you need to know exactly what's going on at all times. 


Weekly Written Marketing Report: 

             This is an important tool for assessing market reaction to your property and also to identify those prospective buyers who are showing most interest. Based on this regular information, we will make on-going recommendations which will maximise the effectiveness of our targeted marketing efforts.


21 Day Marketing Review Meeting: 

             It is during the initial few weeks after your property is first introduced to the market and has gained a high profile and maximum level of interest that it is most valuable to review the marketing progress to date. A frank and open discussion between client and consultant can often identify new opportunities and strategies which can build upon the original marketing plan.


All Offers Presented in Writing: 


             Because it is your property, it is solely your decision whether to accept or decline a specific offer. For your consideration we will formally present every offer received in writing so that you are better able to make an informed judgement. Obviously we are only too happy to offer advice, but we will always leave the final choice up to you without exerting any undue influence whatsoever. 

Harcourts New Zealand News View more updates

National Market Watch December 2017

The latest national residential property figures from Harcourts NZ show a more active than usual finish ...

16 January 2018 

Auction Results, week ending 17th December 2017

 Below are a selection of recent Harcourts Auctions from around the country.

19 December 2017 

Market Watch report

Harcourts CEO Chris Kennedy on what the latest figures means for the property market.

15 December 2017 

National Market Watch November 2017

The latest National Market Watch report is available HERE

15 December 2017 

Auckland Market Watch November 2017

The latest Auckland Market Watch results are available HERE

15 December 2017 

South Island Market Watch November 2017

South Island Market Watch report for November available HERE

14 December 2017 

Christchurch Market Watch November 2017

Christchurch Market Watch report for November 2017 now available HERE

14 December 2017 

Auction Results, week ending 10th December 2017

 Below are a selection of recent Harcourts Auctions from around the country.

12 December 2017 

Property Search

  • to